4. Rights and obligations of users
Users will be able to freely access the establishment and stay in it, with the limitations contained in the submission rules indicated in section 1 and in these regulations.
Users have the right to receive truthful, complete information prior to contracting the services offered. That, in said services, their security, privacy and tranquility be ensured, that they correspond to the agreed conditions, that they be given an invoice, with the regulatory formalities, for the services contracted directly and that, if they wish to formulate any complaint, the complaint forms are delivered to them.
Users are obliged to observe the rules contained in these regulations, which they expressly accept upon signing the admission document, and those issued by the Department on safety, coexistence and hygiene, for proper use of the establishment. Users must prove their condition, showing the admission document, when required, respect the facilities and equipment of this establishment and pay the amount of the contracted services at the time of presentation of the invoice or according to the conditions agreed according to the Article 21 of Decree Law. The presentation of any claim does not exempt from the obligation to pay for the contracted services.
5. Rights and obligations of the hotel company
This establishment may seek the help of law enforcement officials to evict from its premises users who fail to comply with these regulations, who intend to access or stay in them for a purpose other than the normal use of the hotel service and also, where appropriate, to people who are not registered as users, attendees at banquets, conventions, etc. or that they incur the cases provided for in section 2 above. The accommodation units can only be accessed by persons registered for this purpose, as stated in article 2.e of the Decree Law.
This establishment can request a guarantee of payment for the contracted services, in accordance with the applicable regulations and to make the corresponding charge in the user’s account for damages or defects that occur in the facilities, furniture and elements of the establishment due to negligence or misconduct. use of those.
It can also vary the hours of the different consumption, use and enjoyment services, throughout the seasons, depending on the seasonality, reserving the right not to admit users outside of said hours, also when the maximum authorized capacity is exceeded or when they are requested within the admission limits, thereby harming the work schedule of said services. The aforementioned services, the details of their programmed hours, their prices and the conditions of use, are exposed in the accesses to them and, in summary, in the existing directories in the accommodation, which also contains information on the evacuation plan for emergencies and services that are free.
This establishment has the obligation to give its prices maximum publicity at the reception and to have them available to users. To inform said users, before hiring them, of the conditions for the provision of services and their prices. To provide them with the highest quality, according to their category and under the contracted terms. To take care that users are given correct treatment. To care for and maintain the facilities and services in good condition. To have claim sheets and to report their existence. To provide users who cannot attend, due to overbooking, accommodation in an establishment in the same area, of the same group, modality, specialty, and of the same or higher category. The expenses or surcharges that originate from such a cause will be borne by this establishment, which, otherwise, will return to the user the differences that occur in their favor.
6. Periods of occupation of the housing units:
The users of this establishment have the right to occupy the accommodation unit from 3:00 p.m. on the first day of the contracted period until 11:00 a.m. on the day indicated as the departure date. However, on dates of maximum occupancy, the accommodation unit may be delayed by three hours. By agreement between the parties, a different occupancy regime for the accommodation units can be agreed upon, which, if applicable, must be reflected in the admission document. The extension in the occupation of the accommodation unit for a time longer than that contracted will cause the duty to pay one more day and, in the event that the user wants to stay housed for more days than those contracted and specified in the admission document, always there must be an agreement between the parties.
7.Prices, invoices and information
The general pools, their own furniture, the gardens and common areas in the premises of the establishment are free to use for hotel guests.
The hotel, through an agreement with an external company, offers a parking service at €15/day, where the client can access the car park as many times as they wish during their stay through a QR code.
The hotel establishment is not responsible for the price, nor for the use of tools, belongings and other services, provided outside the premises of the hotel establishment, nor for the behavior of the personnel outside it, unless it is expressly stated in its conditions and rates.
The rates with the prices and conditions of the different types of accommodation, restaurant services, bars, congress events, banquets, laundry, box rental, deposits for the use of pool towels and complementary services of our own and of persons or entities outside are detailed at the reception available to users who request them.
Food and beverage services are offered at the hotel by an external company and the service hours are displayed at the reception.
The invoicing of the accommodation rates will be computed by days and according to the number of overnight stays. The minimum billing for accommodation will be the amount of an overnight stay or day, understood to be completed at 12 noon on the day following the date of entry.
The establishment may demand from its users, at any time and upon presentation of the invoice and its receipts, the payment of the services rendered outside the accommodation, even when the payment of this had been agreed in advance.
Legal or natural persons that, on their own, provide complementary services depending on s of this hotel establishment, are responsible for their staff and their behavior, their operation, maintenance, price regime and everything inherent to their own services. In each of these dependencies the owner of the same will be clearly identified.
Invoices will only be provided for the accommodation and services contracted directly by the users.